While in Japan, I ordered green tea with sugar at a restaurant. A waiter politely explained that one does not drink green tea with sugar. I responded that I was aware of this custom but I liked my tea sweet. The waiter took up the issue with the manager. After a lengthy conversation, the manager came over and said, “I’m very sorry. We don’t have sugar.” Disappointed, I changed my order to a cup of coffee, which the waiter soon brought over. Resting on the saucer were two packets of sugar. My failure to obtain a cup of sweet green tea was due to a fundamental difference in our ideas about choice. In America, a paying customer has every right to have a request met. But from a Japanese perspective, it is their duty to protect those who do not know any better.
Top answer
What is your question? "Not know any better" does not seem to fit, in my opinion, because as you point out the customer was aware of the custom, so by default he/she "knew," they just didn't want to comply with the custom.
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What is your question? "Not know any better" does not seem to fit, in my opinion, because as you point out the customer was aware of the custom, so by default he/she "knew," they just didn't want to comply with the custom.