Yanx Posted 16 years ago
Vocabulary
Product inquiry
Hi,
Yesterday, I received a British client's phone call. He enquired about one of our products S-705, as I did not quite familiar with the way he spoke English, so I could only grasp the main key words he was speaking. Although his Enlish should be standard Enligsh, I would still like to ask for help here, as follows:
1. When a foreign client makes a enquiry phone call, what should I say first?
Is the following ok, or there are better expression:
--Hello, Who's that please? This is Smith
--What product would you like to enquire about? (something seems missing before saying that...)
2. Could you please list out some enquiry questions that a native English speaker may use when he or she refers to the topics such as: price, availability(sample or product), lead time/ delivery date.etc.
Thanks again for your help.
Yesterday, I received a British client's phone call. He enquired about one of our products S-705, as I did not quite familiar with the way he spoke English, so I could only grasp the main key words he was speaking. Although his Enlish should be standard Enligsh, I would still like to ask for help here, as follows:
1. When a foreign client makes a enquiry phone call, what should I say first?
Is the following ok, or there are better expression:
--Hello, Who's that please? This is Smith
--What product would you like to enquire about? (something seems missing before saying that...)
2. Could you please list out some enquiry questions that a native English speaker may use when he or she refers to the topics such as: price, availability(sample or product), lead time/ delivery date.etc.
Thanks again for your help.
Top answer
I have no idea what the man might have said, from the notes you have given us, but as far as what you should say, I suggest: 1. Hello, this is ABC Company, Mr Yanx speaking. May I help you?
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I have no idea what the man might have said, from the notes you have given us, but as far as what you should say, I suggest:
1. Hello, this is ABC Company, Mr Yanx speaking. May I help you?
2. How much is....? What's your price for..? Do you have any .... in stock? How far ahead should I order / do I need to order? When would that be delivered? How long will it
1. Hello, this is ABC Company, Mr Yanx speaking. May I help you?
2. How much is....? What's your price for..? Do you have any .... in stock? How far ahead should I order / do I need to order? When would that be delivered? How long will it
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