Letter Topic: 2 weeks ago you bought a radio from a local branch of a well known chain of shops. It did not work properly. The shop took it back and said that they would repair it. You have waited a week and still it not ready. Write a letter to the shop complaining.
Tell what has happened and how you feel. Ask them to repair the radio very soon or supply you with a new radio.===
Dear Sir,
I am writing this letter to express my dissatisfaction about a defected radio that I bought it from a local branch of Sony shops two weeks ago.
First time, when I turned it on, its sound was not audible and I was inevitable to set its volume to highest level. Furthermore, I tried to set its clock. But, I found out that it did not work properly. After that I returned it back to the store and they promised to repair it after two business days. In third day, I called them and asked them about the radio. But, they said that it could not be repaired and I had to wait more.
I complain about customer service of this store and I think that they do not solve my problem as well. I would like the store to fix the radio or replace it with a new one as soon as possible. Otherwise, I insist on getting a refund on my full payment.
I look forward to hearing from you as soon as possible.
Yours faithfully,
John Smith.
Top answer
Hi; I have marked some places that need attention, and also made some suggestions. Take care in using pronouns. " It is not clear in your letter who you are writing to, and their relationship with the store where you purchased the radio.
— AlpheccaStars
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