Samsoner2 Posted 13 years ago
Grammar
I am looking for a word or phrase to describe
my ability to recognize which issues I can easily resolve by myself versus issues that will require the assistance of my co-workers.
For example, I work in customer service and I have to deal with a numerous phone calls every day. I am able to save time by helping many customers that have minor issues with their software. And I can also make sure that customers with more complex issues are being helped by promptly transferring those customers to my supervisor and to tier 2 customer support. This way all customers are helped.
I am looking for the appropriate word or a short sentence that describes this.
For example, I work in customer service and I have to deal with a numerous phone calls every day. I am able to save time by helping many customers that have minor issues with their software. And I can also make sure that customers with more complex issues are being helped by promptly transferring those customers to my supervisor and to tier 2 customer support. This way all customers are helped.
I am looking for the appropriate word or a short sentence that describes this.
Top answer
I think your own suggestion is good: my ability to distinguish which issues I can resolve myself from those which require the assistance of my co-workers
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I think your own suggestion is good:
my ability to distinguish which issues I can resolve myself from those which require the assistance of my co-workers
my ability to distinguish which issues I can resolve myself from those which require the assistance of my co-workers
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