0Hi,02br 00could you correct and improve this email? Context: my brother bought an item on ebay in March, but he hasn't received it yet. He opened a dispute (not sure it's the correct word choice ... he told me that's the name used on ebay, but I'm not sure ... are 01u00dispute02u00 and 01u00formal complaint02u00 appropriate here?), and soon after the seller contacted him and replied that he would have shipped the item soon. A month has passed, but the object has not arrived yet, so my brother wants to give the seller a warning and open a procedure to get his money back. Here's what I've written on his behalf: 01b02br 02b02br 02br 01b00Dear Mr. XYZ, 02b02br 02br 01b00Since I have not received your shipment so far, I am forced to convert the dispute into a formal complaint.02b02br 02br 01b00In case your shipment were delivered within the next few days, I would terminate the complaint in due course.02br 02b02br 02br 01b00Best regards02b02br 02br 01b00 02b02br 02br 00Any suggestion would be greatly appreciated. Thank you.0-
Top answer
0 I think he needs to be tougher:02br 02br 01b 00Dear Mr XYZ,02b 02br 01b 00On [date] you informed me that [01i 00the item02i 00] purchased from you would be despatched shortly. That was a month ago. I have still not received my purchase.
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0 I think he needs to be tougher:02br 02br 01b00Dear Mr XYZ,02b02br 01b00On [date] you informed me that [01i00the item02i00] purchased from you would be despatched shortly. That was a month ago. I have still not received my purchase. 02b02br 01b00If it does not arrive by Saturday [date], I sha