Can you help me with this letter of complaint?

Hello everybody,

I have to write a letter of complaint to the management of a circus, highlighting the points I were not happy about.

Here it's my first draft.

Any advice on it is welcome:)

Thanks beforehand.

Dear Sir/Madam,

I am writing with regard to my recent visit to the “XXXXXXXX” on Sunday 12th November. I am afraid to inform you that I was not all satisfied with the service I received during my stay.

To begin with, the location of the circus seemed to me extremely inappropriate, as it is well known that the area where the circus settled down is a muddy field and we obviously had our shoes ruined by the mud reaching the marquee from the parking. What is more, when we finally managed to enter the circus we discovered that our seats were just behind a large pillar, which obstructed the view of the spectacle.

In addition to this, the spectacle was supposed to begin at 7.00 pm., as advertised on the leaflet, however it only began at 7.30 pm and finished just an hour later. Such a delay seems to me disrespectful of the audience rolled up to enjoy the spectacle, mainly because it was almost composed of children who quivered to see the show.

Furthermore, the service inside the circus was totally inefficient because the few waiters serving were not able to fulfil the orders of all those gone to the bar during the interval, so that it was impossible to get a drink during the break.

Finally, the most serious of my complaint is that during the show one of the lions got outside the ring, frightening the audience. This lack of security seems to me inexcusable.

I believe your spectacle should be reorganised afresh as it lacks of the most elementary safety standards and apart from this I believe you should reserve your audience a better treatment.

I hope you will take adequate measures to ease the plight of your show.

Yours faithfully

XXXXXX