Can someone correct this for me please?

Can someone please so kind as to correct the following bold parts?

This happened to me as well. I paid them in full in 2005 and requested to have my account closed. But they were charging me of the annual fee when in fact I didn't request for renewal and that they also didn't renew my account. There was about $200 left on my credit and was the reason they could not close my account. A month passed since I paid in full. My credit is open and a series of auto debit transactions were successfully charged on my account. I contested on these transactions but BDO wont accept their fault and bills me the whole amount. Up until now, 2013 they want me to pay for the billed amount I did not utilize. I don't want to pay for something i did not use/spend. Since BDO is so hard to talk to, I just left my account hanging. I still have high hopes that I may still speak to someone from BDO regarding my concern that will be customer-centered and not bias on their collections. If you know who to talk to, please refer them to us.

Thanks