One of my clients are claiming about my regular rate, and the below will be my reply. Will you please brush it up? It's important for me. He's a good client, so I would like to convince him.
I apologize that I should've made sure about my regular rate before translating the file, and that I assumed you knew that $0.12 was a promotional rate.
Regarding the rate setting for you, since the contents of the apps are rather simple, I could lower it until $0.15, but couldn't make it $0.12.
I'm certainly aware that there are many companies of translation services whose rates are lower than mine, but I put the quality first and completing a good decent translation usually takes decent amount of time, too.
to be continued..
Thank you in advance, M.
Top answer
Your client is complaining , correct? This is how I would write your letter: I apologize for this misunderstanding . that I should've made sure, about my regular rate before translating the file, that you understood what my regular rate was.
— Doctor D
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Your client is complaining, correct? This is how I would write your letter:
I apologize for this misunderstanding. that I should've made sure, about my regular rate before translating the file, that you understood what my regular rate was. and that I assumed you knew that $0.12 was a promotional rate. Regarding